Frequently Asked Questions
About Ho'omalu Hawai'i.
What is Ho‘omalu Hawai‘i?
Ho‘omalu Hawai‘i is a Hawai‘i-based brand creating thoughtfully crafted candles, jewelry, and stories inspired by the landscapes, natural world, and deeper connections of Hawai‘i.
Formerly known as Lost Jungle Co., Ho‘omalu represents a new chapter rooted in intentional design, craftsmanship, and a deeper appreciation for place.
Where are Ho‘omalu products made?
Our candles and collections are thoughtfully created in Hawai‘i. Each piece is crafted with care and attention to detail.
What type of wax do you use?
Our candles are made with a high-quality soy wax blend selected for a clean, consistent burn and excellent scent performance.
How long do your candles burn?
Our 8 oz candles have an approximate burn time of up to 40 hours when properly cared for.
How do I get the best burn from my candle?
For the best experience:
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Trim the wick to approximately ¼ inch before each burn
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Allow the wax to melt evenly across the surface during the first burn
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Avoid burning for more than 4 hours at a time
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Keep the candle away from drafts and flammable materials
Are your candles made with natural scents?
Our candles are thoughtfully blended using carefully selected scent oils to create balanced and memorable scent experiences inspired by Hawai‘i’s landscapes and botanicals.
What materials are used in your jewelry?
Our jewelry collection features thoughtfully selected materials including freshwater pearls, gold-filled components, sterling silver, and other carefully chosen elements depending on each design.
Please refer to individual product descriptions for specific material details.
Are your earrings handmade?
Each piece is carefully assembled with attention to detail. Because of the nature of handcrafted jewelry, slight variations may occur, making each piece unique.
How should I care for my jewelry?
To preserve your jewelry:
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Avoid prolonged exposure to water, perfumes, and chemicals
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Store pieces in a dry, protected place
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Gently clean with a soft cloth when needed
How long does it take to process my order?
Orders are typically processed within 2–5 business days. Processing times may vary during launches, holidays, or high-volume periods.
Do you ship outside of Hawai'i.
Yes, we ship throughout the United States. Shipping options and rates are calculated at checkout.
Can I change or cancel my order?
If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate requests before your order has been processed.
Do you offer wholesale?
Yes. Ho‘omalu Hawai‘i partners with select retailers who align with our values and appreciate thoughtfully crafted goods inspired by Hawai‘i.
Contact us to learn more + gain access.
Do you accept returns?
Due to the nature of our products, return eligibility varies. Please review our Return Policy for complete details.
Can I change or cancel my order?
If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate requests before your order has been processed.
What if my order arrives damaged?
Please contact us as soon as possible with photos of the damaged item and your order information. We will work with you to resolve the issue. Orders may not be eligible for replacement/refund if the complaint is not filed within 7 days after delivery.
How can I contact Ho'omalu Hawai'i.
For questions, collaborations, or customer support, please visit our Contact page. We are always happy to hear from you.